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Assistant

Job Category: Customer Support

Organization: eSewa Money Transfer Pvt. Ltd.

Req Id: EMT-CSD

Job Type: Full Time

 

JOB DESCRIPTION / ROLES

Functional Title: Assistant – CSD

Corporate Title: Assistant

Level: 4

No. of Vacancies: 2

Department: Operation Department    

Location: Pulchowk

Report: Technology and Innovation Head

 

Job Overview:

CSD is responsible to connect with customers by answering the queries and supporting customer through direct call.

 

Key Skills/ Knowledge:

·Proficient in MS office

·Good communication skills

·High level of attention to detail

·Must have learning and problem solving attitude.

·One Maithili language preferred

 

RESPONSIBILITIES

·Inform agents/customers about new offers and campaigns.

·Handle inquiries of agents and customer support with excellence in problem-solving.

·Process and increase Domestic Remit Transactions

·Handle agent enrollment and relationship.

·DC Installation in agent’s computer.

·Call and pay for domestic and international transactions.

·Proper escalation of unsolved queries to their respective supervisors.

 

REQUIREMENT

·Bachelor’s degree in Management

·At least 2 years of experience in the Remittance Industry

 

Benefits of being part of F1Soft Group Family:

·Excellent career opportunities and growth

·Attractive Salaries 

·Festival Allowance

·Health and Accidental Insurance Coverage

·COVID Insurance 

·Lunch Allowance

 

HOW TO APPLY

We are always keen to meet energetic and talented professionals who would like to join our team. If you wish to be considered for any future positions, please apply through careers@esewaremit.com

Assistant
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